Refund and Returns Policy

Return & refund policy statement (Evens)

Our website address is: https://evens.pk/

To start a return, you can contact us at info@evens.pk or message or call us on our WhatsApp number +92-0309-7929309. You can always contact us for any return question.

Physical Products

General conditions

1. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item (please take picture of the product and send it to us), so that we can evaluate the issue and make it right by refunding or replacing with a new one or exchanging with some other item if you want.

2. To be eligible for a return or refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and date of purchase and delivery receipt.

3. If your return request is accepted, we will share with you information as well as instructions on how and where to send your package.

4. No item is to be replaced, exchanged or refunded after 14 days of its delivery to the customer.

5. Items sent back to us without first requesting a return will not be accepted.

6. We can not return products which are damaged by customer, unless customer has a proof that it came damage.

7. Unfortunately, we cannot accept returns or Exchange on Sale (such as Summer/Winter/Autumn/Eid or any other special occasion sale or items/Stock Clearance Sale or Discounted Articles or Discount Code used order).

8. We don’t entertain refund or return on customized products designed specifically for you and according to your need. (This policy also applies to our customized digital products)

9. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

10. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

11. Additional non-returnable items:

a. Gift cards.

b. Downloadable software products.

c. Some health and personal care items.

d. Any item that is returned more than 14 days after delivery.

12. Please do not send your purchase back to the manufacturer.

13. To return your product, you should mail your product to: PO Box No —–.

Refunds

14. Refunds for Defective or Incorrect Items: If your return is approved due to a defective, damaged, or incorrect item, we will replace it with new or correct one or you will receive a full refund, including any standard shipping fees paid with your original purchase and returning shipping fees. The refund will be processed once we have inspected the returned item.

15. Refunds for Change-of-Mind Returns: If your return is approved due to a change of mind, 10% will be deducted from the original product amount for inventory coasts. The original shipping fee will not be refunded, and you will be responsible for the cost of returning the item to us.

16. If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

17. Please remember it can take some time (3-12 days) for your bank or credit card company to process and post the refund. You agree to not claim any damage or loss or profit of any kind against the funds being under process for refund.
Late or missing refunds

18. If you haven’t received a refund yet, first check your bank account again.

19. Then contact your credit card company, it may take some time before your refund is officially posted.

20. Next contact your bank. There is often some processing time before a refund is posted.

21. If you’ve done all of this and you still have not received your refund yet, please contact us at info@evens.pk.

Exchanges

22. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Gifts

23. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

24. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

25. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Digital Products

26. No refunds for “change of mind” or “buyer’s remorse”
Due to the nature of certain digital products, which are instantly accessible upon purchase, we do not offer refunds or exchanges for reasons of ‘buyer’s remorse.’ All sales are final. We encourage you to carefully review the product description and any available previews before making your purchase.

27. Refunds for technical defects
We will offer a full refund if a digital product is proven to be defective. If you believe you have received a faulty product, you must notify our customer support team within [14 days] of your purchase. We reserve the right to first attempt to resolve the issue, which may include providing a working replacement or a patch. If we are unable to fix the defect within 3 working days, a full refund will be issued.

28. Clear criteria for a refund request
All refund requests must be submitted in writing and must clearly state the reason for the request. The request must include your order number, email address, the date of purchase, and detailed information about the technical problem or defect experienced. Failure to provide sufficient information may result in your request being denied for refund.

29. Policy for misuse or abuse
a. We reserve the right to refuse future service and block access to our products for any customer who is found to be abusing our refund policy like, but not limited to, issuing a frivolous chargeback without a legitimate reason and first attempting to resolve the issue with our support team.
b. Refunds will not be processed for accounts that have been banned or terminated due to a violation of our terms of service.

30. Expiration of download links and access
Download links for purchased digital products will be active for a period of [7 days]. It is the customer’s responsibility to download and backup the purchase within this period. After this time, the link will expire, and we are not obligated to provide a new one or refund the product even if it was not downloaded or not used by customer. Any requests for resending download links after expiration will be at our sole discretion.

31. Limited access or usage-based refunds
For multi-part digital products, such as online courses, refunds may be offered on a pro-rata basis if the request is made within [15 days] of purchase. However, if the customer has accessed or completed more than [20%] of the course content or downloaded all accompanying materials, no refund will be issued. We reserve the right to monitor customer usage and access for the purposes of this policy.

32. Disclaimer of guarantees and results
We make no guarantees or warranties, express or implied, regarding any specific results you may achieve from using our digital products or services. Your success depends on various factors, including your skill level, dedication, and effort. The purchase of our digital product or service does not guarantee a particular outcome, and no refunds will be granted based on a perceived lack of success.

33. Policy for software or third-party integrations
We are not responsible for the functionality or performance of our digital products in conjunction with third-party software. While our products are tested for compatibility at the time of release, we cannot guarantee continued compatibility with future updates or versions of third-party applications, which are beyond our control. Compatibility issues do not constitute a defect, and we are not obligated to issue a refund based on such issues.

Services

34. Termination for non-payment or breach of terms
We reserve the right to suspend or terminate service(s) immediately, without a refund, if a customer fails to make a payment by the due date or is found to be in breach of the terms of this agreement or terms of service. No refund will be provided for any work completed prior to the date of termination.

35. No refunds for “dissatisfaction with results”
We do not offer refunds based on the performance or results of social media campaigns, as these outcomes are influenced by numerous external factors beyond our control, including market conditions, competitor activities, and changes to social media platform algorithms. Our service is based on the good-faith execution of the agreed-upon strategy and not the guarantee of specific outcomes or return on investment.

36. Pro-rata refund for cancellation during a service period
a. Customers on an ongoing 2 days, 3 days, 4 days, 5 days, 6 days or weekly service(s) plan may cancel the service(s) with [1 day] prior written notice. Services will continue until the end of that notice period or it could be cancelled immediately over a request from a customer. We do not provide refunds for partial day of service. Service fee for running day will be charged. Any prepaid fees for services extending beyond the effective cancellation date will be refunded on a pro-rata basis.

b. Customers on an ongoing monthly service plan may cancel the service with [7 days] prior written notice. Service(s) will continue until the end of that notice period or it could be suspended immediately over a request from a customer. Fee for days until end period of the notice or running day (in case service is suspended immediately) will be charged. Any prepaid fees for services extending beyond the effective cancellation date will be refunded on a pro-rata basis.

c. Customers on an ongoing yearly, 2 yearly, 3 yearly or 4 yearly service plan may cancel the service with [7 days] prior written notice. Service(s) will continue until the end of that notice period or it could be suspended immediately over a request from a customer. Service fee for days until end period of the notice or running day (in case service is suspended immediately) will be charged. Any prepaid fees for services extending beyond the effective cancellation date will be refunded on a pro-rata basis.

d. Customers on an ongoing yearly, 2 yearly, 3 yearly or 4 yearly service plan for website domain or website hosting may cancel the service on [7 days] prior written notice or service could be suspended immediately over a request from customer. Handling website service fee for days until end period of the notice or running day (in case service is suspended immediately) will be charged. You will not receive a prorated refund for website domain and for website hosting plan(s) purchased specially in advance for you by us. Instead, your domain and hosting plan(s) will simply expire and be canceled when the plan(s) term end but you can request for removal of your website data from internet service providers immediately over a request to us. Any prepaid fees for website handling services extending beyond the effective cancellation date will be refunded on a pro-rata basis.

37. Refunds for uninitiated work only
If a client cancels a service agreement before any work has commenced, they may be eligible for a full refund. However, if any work has been performed, including strategy development, content creation, or account setup, no refund will be issued for that completed work. We reserve the right to retain a portion of any payment to cover administrative and processing fees related to the setup and cancellation of the account.

38. Handling of client non-compliance
If a project is put on hold, delayed, or abandoned by the client for more than [12 days], all payments for work completed to that date are non-refundable. We may, at our discretion, issue a final invoice for any additional work performed beyond the paid-for services before abandoning the project. The client is responsible for all costs incurred up to that point.

39. Exclusivity and third-party interference
The client agrees that engaging any other third-party social media management or marketing service or making changes by their own during our contract period will void any claim related to performance guarantees or satisfaction and refunds related to that service. We are not liable for any adverse effects on social media performance, including changes in rankings or engagement, that result from client-side changes to their social media accounts or the use of services by other third parties.

40. Force majeure for platform disruptions
We shall not be held liable for any disruption or failure in service due to events beyond our reasonable control, including but not limited to, algorithm changes, platform outages (including but not limited to Facebook, Instagram, X, Google), or other technological failures. In the event of such an occurrence, our obligation to provide service will be suspended for the duration of the disruption, and no refunds or credits will be issued for this period.

41. You can contact us at info@evens.pk or message or call us on our WhatsApp number
+92-0309-7929309 for any questions related to refund, return or service policy.

This return policy was:
Created: 31-08-2025
Uploaded 14-09-2025

You can read our policies by clicking the links appended:

Terms of Service
Shipping Policy
Privacy Policy

Contact us at info@evens.pk for questions related to refunds and returns.

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